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SHIPPING AND DELIVERY

Shipping and handling costs on orders will be determined at the time of shipment. All shipments are FOB shipping point from Steven Engineering. Orders are shipped Monday through Friday and will ship the same day for all in-stock items when the order is received before 5:00 p.m. Pacific Standard Time (for selected carriers). Orders received on Saturday and Sunday will be shipped on the following business day, with the exception of company observed holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's. Shipping method, in most cases, is the customer's choice. Steven Engineering is not responsible for charges resulting to disputes of third party shipping and/or consignee billing. Transit times are estimates only and Steven Engineering will not be liable for delays.

Freight Shipments - Freight will be shipped by United Parcel Service (UPS), for orders with a maximum size of 130 inches (length plus girth) and a maximum weight of 70 pounds.

Common Carrier Truck - Large items, heavy loads and special handling orders can be shipped economically by common carrier truck. Any shipment weighing less than 100 pounds will be charged at the minimum 100-pound rate as specified by truck carriers.

Air Freight - Same-day, counter-to-counter, door-to-door, next day, 2nd day and 3rd day are all available at the customer's expense.

CUT OFF TIMES:

UPS Next Day
- Orders must be received by 4:00 p.m. Pacific Standard Time to be eligible for same day shipment. Saturday delivery service is available for most shipments for an additional charge. For C.O.D. shipments, an additional charge will be applied.

UPS 2nd Day/UPS 3rd Day - Orders must be received by 5:00 p.m. Pacific Standard Time to be eligible for same day shipment. For C.O.D. shipments, an additional charge will be applied.

UPS Ground - Orders must be received by 5:00 p.m. Pacific Standard Time to be eligible for same day shipment. For C.O.D. shipments, an additional charge will be applied.

Federal Express - Orders must be received by 3:00 p.m. Pacific Standard Time to be eligible for same day shipment. Saturday delivery service is available for most shipments for an additional charge. For C.O.D. shipments, an additional charge will be applied.

Truck Shipments - We use All Van Transportation, Matheson Fast Freight, or Roadway Express for truck shipments. Orders must be received by 3:00 p.m. Pacific Standard Time to be eligible for same day shipment. For C.O.D. shipments, an additional charge will be applied.

All Other Carriers - Orders must be received by 12:00 p.m. Pacific Standard Time to be eligible for same day shipment. For C.O.D. shipments, an additional charge may be applied.

SCHEDULED DELIVERIES:

All orders for future scheduled deliveries must be confirmed in writing by purchase order with specific delivery information. Any changes in delivery schedules must be in writing and agreed upon and confirmed by Steven Engineering. Changes in quantity may result in a cancellation or restock fee.

SHIPMENT DAMAGE:

Products shipped from Steven Engineering's distribution center is carefully packed in compliance with manufacturer, carrier and/or customer requirements. A Customer Service Representative must be contacted for claims for loss or damage in transit. All shipments should be fully unpacked and inspected immediately upon receipt. It is important to keep the shipping carton, packing material and parts intact for inspection by the carrier's agent.

Any external evidence of loss or damage must be noted on the freight bill or carrier's receipt and signed by the carrier's agent. Failure to do this will result in the carrier refusing to honor the claim. If damage is not discovered until the shipment is unpacked, make a request for inspection by the carrier's agent and file a claim with the carrier.


 
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230 Ryan Way · South San Francisco · California · 94080-6308
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