Dear Valued Customers,

We hope this message finds you well. We wanted to inform you of a potential upcoming strike by United Parcel Service (UPS) employees that may impact our shipping services starting on August 1. We value your business and want to ensure transparency and provide you with the necessary information.

While we work closely with UPS to deliver your packages efficiently and reliably, labor disputes can occasionally lead to disruptions in operations. Although negotiations are currently underway, there is a possibility that a strike could occur, affecting the following aspects of our shipping services:

1. Delays in Shipping: In the event of a strike, there may be delays in the processing, transit, and delivery of your packages. We apologize for any inconvenience this may cause and assure you that we will make every effort to minimize disruptions and ensure prompt delivery as soon as the situation is resolved.
2. Temporary Service Adjustments: Depending on the strike’s duration and extent, we may need to temporarily suspend certain shipping services or modify our service offerings. We will communicate any changes promptly to keep you informed and provide alternative options, if available.
3. Limited Customer Support Availability: During a strike, our customer support team may experience higher than usual call volumes and response times. We appreciate your patience and understanding as we work diligently to address your inquiries and provide the assistance you need.

To mitigate potential disruptions, we recommend the following:

1. Plan Ahead: If you have time-sensitive shipments, we advise sending them in advance to account for any possible delays.
2. Stay Informed: Regularly visit our website, social media channels, or contact our customer support for updates on the strike situation and its impact on our shipping services.
3. Explore Alternatives: Consider exploring alternative shipping providers to ensure the timely delivery of your packages, especially for critical shipments that cannot afford delays.

We apologize for any inconvenience this situation may cause and want to assure you that we are actively monitoring the situation and taking necessary steps to minimize the impact on your shipping experience.

We appreciate your continued support and trust in our services. We will provide updates as new information becomes available, and our team remains committed to serving you to the best of our ability.

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at 1-800-258-9200 or email us at customerservice@steveneng.com.

Thank you for your understanding.

Sincerely,

Steven Engineering, Inc.